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Current news

New look VOI

From Monday 20 January, 2020 you'll notice we've made our Verification of Identity (VOI) certificate easier to follow. Just two pages long, the latest version is quicker and easier to read, making it user friendly. And don't worry, if a customer presents with the previous certificate format, that certificate is equally valid.

Relief assistance for customers impacted by bushfires 

Suncorp Bank is offering the following relief assistance options to customers impacted by bushfires:
  • An opportunity to defer scheduled loan repayments (including interest only) on a case-by-case basis.
  • Existing loan rearranging (for example, principal and interest to interest only) with the waiver of establishment fees.
  • Waive early withdrawal fees for customers wishing to withdraw from term deposits and/or Farm Management Deposits.
  • Credit card repayment relief where necessary.
  • Increasing emergency credit card limits.
  • Working capital assistance.
  • No interest rate increases.
Suncorp Bank customers seeking financial assistance are encouraged to call 13 11 55 or get in touch with their relationship manager.
Read the latest here.

Valuation firms impacted by travel restrictions

The current high risk fire danger at various locations across the country is making some roads and regions inaccessible. Valuation firms have been advised by CFA emergency broadcast to remove all staff from affected areas. This may result in delays for inspection or finalising reports. If your application is affected we appreciate your patience throughout this period.