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For support call 1300 313 798 or email us


Current news

Interest rate changes

Effective as of today, 3 April 2020, we are making the following changes:
Owner Occupied Residential Fixed Rates: 
  • Decreasing the Owner Occupied Principal and Interest Fixed Rates by -0.35% for 1 and 2 year Fixed Rates.
  • Decreasing the Owner Occupied Principal and Interest 3 year Fixed Rate by 0.15%. 
  • All discount margins remain unchanged.
  • There is no change to Owner Occupier Interest Only Fixed Rates.  
Investment Residential Fixed Rates: 
  • Decreasing the Investment Principal and Interest Fixed Rates by -0.15% for 2 year, 3 year and 5 year Fixed Rates. 
  • Decreasing the Investment Interest Only Fixed Rates by -0.15% for 2 year fixed, 3 year fixed and 5 year Fixed Rates.
  • All discount margins remain unchanged.
Please ensure you refer to the Interest Rate Guide to understand the changes for all applicable rates.  

Suncorp and the COVID-19 outbreak

As the COVID-19 (coronavirus) situation evolves, we’ll keep you up-to-date on how you can help serve and support your customers during this time.  Visit the COVID-19 tab on our home page for the latest around relief packages, rates and policies.

Increased wait times for customer contact centre

The Bank’s customer contact centre (13 11 55) is currently experiencing a high volume of calls resulting in longer than usual wait times. Please encourage customers to use the Internet and self-service options where possible.

FASTRefi enhancements

Suncorp has made the following changes to its FASTRefi process making it even easier for customers to refinance to Suncorp:

  • $1M limit removed
  • FASTRefi will be available for LVR <=90% (inclusive of Lenders Mortgage Insurance)
  • FASTRefi Checklist has been improved to provide additional clarity
  • FASTRefi Quick Reference Guide is available for use by brokers (not to be given to customers)

Become familiar with the FASTRefi checklist which must be attached to FASTRefi applications. Review the updated Quick Reference Guide so you’re across the enhancements.

Contact your Business Development Manager for further information or assistance regarding these enhancements, or contact MS Sales Support on 1300 313 798.