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Industry change

At Suncorp, supporting broker partners deliver a better today for customers is at the heart of how we do business. We take our responsible lending obligations seriously and are committed to ensuring good customer outcomes.

Over the coming months, in line with industry expectations, we will be making changes to process, policy and lending requirements. We will keep you up-to-date every step of the way, with transparent and timely communication and helpful tools and resources to assist in understanding the change and managing customer expectations.

Banking Code of Practice

The Banking Code of Practice (BCoP) has changed significantly. Click here for an overview of the changes and their relevance to you and your customers.

Navigating the Landscape

Navigating the Landscape ready reference guide has been developed to assist you to understand and adapt to industry change. The guide provides an objective overview of relevant government and industry reviews, highlighting key dates, findings and links for more information.

Changes to Upfront Commissions

In response to recent reforms across the mortgage lending industry, effective 1 January, 2019 Suncorp will be making changes to the way Upfront Commissions will be calculated for Residential Loans - other than, Add Loans, Lines of Credit and/or Construction Loans.  Refer to this brochure for more information.

Living expenses handy hints guide

Living expenses handy hints guide is your guide to gaining meaningful insights into customers’ living expenses.  Consult the guide to better understand Suncorp’s approach to cost of living calculations and for hints and tips in preparing your customer's application.

Our approach to change

Our Message from Mark Vilo - Approach to regulatory and industry change is a short video update to keep you informed about how we’re aligning with recommendations made by the Combined Industry Forum (CIF), in response to government and industry reviews and reports.

Customer Vulnerability

Suncorp established the role of the Customer Advocate in 2017 as part of our commitment to protecting what matters for our customers and meeting community expectations to make financial services more transparent. Suncorp continues to proactively engage, support and protect our customers who are experiencing vulnerability. View our recent broker webinar on customer vulnerability and fact sheet.