Service Levels

Service Turnaround Times (Retail and SME <$1m)

To help you set and manage expectations with your customers, we have outlined our current turnaround times below.  These are updated daily and we encourage you to check this page prior to contacting our Sales Support team or your Business Development Manager.

Remember, if you need to check the progress of your submitted application, you can check this online. This should be your first point of call for any queries.

If you can't remember your log in details, please go to the log in page and select 'forgot my password'. Your password will be reset and emailed to you.